The following offers more information about some of the Frequently Asked Questions we receive at Arrows. If the below doesn't answer your questions, please get in touch with us at firstname.lastname@example.org
CAN'T MAKE AN APPOINTMENT?
We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing 24-hour notice, we are often unable to fill that appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive any services that need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% for the services for each session after that.
CONFIRMATION OF BOOKING
Arrows will send you an automatic sms reminder to your mobile the day prior as confirmation of your appointment. Please notify us of intent to cancel or reschedule the booking. It is important to note that our reminder text messages are provided as a courtesy. Not having received a reminder is not an accepted reason for missing an appointment.
Your session starts at the time it is booked. If you have an appointment at 2:00 pm, then 2:00 pm is when your session begins. It begins when you first step foot in the treatment room. Your session time includes your assessment, treatment, time to undress, dress and visit the bathroom if you must. It does not begin when you are on the table ready to go. Massage therapy is just like any other appointment. There is a process that is essential to maintain proper ethical and business practice that cannot be avoided. At Arrows we advise you to arrive a few minutes early to your appointment. This allows you to relax in our waiting room a few minutes before your appointment so you are not feeling rushed. It’s also important so that you get the exact amount of time you booked, you get the most from your treatment and it allows everyone to stay on schedule.
We request that you arrive 5 minutes prior to your appointment time to fill out any required paperwork, as well as answer any questions your therapist may have. Appointment times are reserved for each client, so we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time will result in loss of time from your massage, so that your session ends at the scheduled time. Full service fees will be charged even when the sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
Gift vouchers are valid until the expiry date specified and cannot be redeemed or replaced after this date.
All gift vouchers are automatically cancelled after their expiry date (3 months from purchase)
Arrows is not responsible for lost / stolen vouchers, and is not responsible for replacing a voucher that has been lost / stolen.
Arrows gift vouchers are non-refundable and cannot be exchanged for cash.
Gift vouchers are not valid with any other offer and / or special at Arrows.
Gift vouchers can be purchased online through a secure website or in person at the Arrows Studio.
Vouchers may be extended beyond the validity date with prior notice if there is extenuating circumstances given within the voucher valid period.
When you contact us, book an appointment or purchase a gift voucher, we ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email, phone number and postal address ("Personal Information").
When you attend the Arrows Studio we collect additional personal and medical history information about you. This is necessary as the therapist will be working on your body and needs to know if you have any health issues, allergies, if any medication you are on could affect your massage or if you have any back or joint problems etc. At Arrows, we protect the confidentiality of our clients’ personal information and do not share a client’s personal information with a third party without the express permission of the client.
INAPPROPRIATE BEHAVIOUR POLICY
Arrows massage therapy is for remedial, relaxation and therapeutic purposes only. There is absolutely no sexual component to our massages. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any or all services in the future. You will be charged the full service fee regardless of the length of your session. Treat your therapist with respect and dignity and you will be treated the same in return.
All our therapists who perform pregnancy massage have undertaken certificate training in pregnancy massage, so you can be at ease while having a massage knowing that we are trained to make your massage as comfortable as possible.
It is possible to receive a massage while you are in your first trimester provided that your pregnancy is considered "normal" and you do not have any known risk factors that you put you in a high risk category, such as diabetes, high blood pressure, severe morning sickness or previous history of miscarriage. If you suspect that you may have risk factors, it is recommended that you wait until after the first trimester for your first pregnancy massage, after you consult with you doctor.
We now provide comfortable supportive pregnancy contoured body cushions for the optimum in comfort. This innovative body support cushion system allows the pregnant client to lie on their tummy and enjoy a deeply soothing massage.
IS MASSAGE APPROPRIATE FOR ME?
Sometimes, there are several medical conditions that would make massage inappropriate. That’s why it is necessary that you fill out the health history forms and before you begin your session. The massage therapist will ask general health questions to rule out if you have any contraindications to massage.
It is very important that you inform the practitioner of any health problems or medications you are taking. If you are under a doctor’s care, it is strongly advised that you receive a written recommendation for massage prior to any session. Your massage therapist may require a recommendation or approval from your doctor.
PRIVATE HEALTH FUNDS
At Arrows, we do not offer private health funds for our services. Since:
Only fifty per cent of Australians have private health cover which means fifty per cent of our clients cannot claim.
Not all of the fifty per cent of Australians with private healthcare can claim for massage treatments. Only some levels of cover offer rebates for massage.
The type of massage services provided such as relaxation, sports, cupping and some pregnancy massage may not involve rebates to begin as well as treatments for non Australian residents such as treatments for our lovely tourists.
There are around fifty health funds in Australia. Each carriers their own set of rules and criteria for therapists!
More recently, some private health funds have independently mandated learning requirements needed to gain access to their private provider scheme. In order to gain a provider status the student’s choice of qualification and study mode must fulfil these requirements. So getting all our health funds is now determined by how you studied for your qualification and not the qualification itself.
So rather than focusing on a small percentage of people we believe our pricing and services are set for an all over better level of service for providing massage to ALL clients.
Communication is the key to getting what you want out of your Arrows experience. It is your body and your session and we respect that. Prior to the start of your session, inform your therapist the areas you would like to focus on, and if you have any medical conditions, concerns or areas to be avoided. During your massage, let the therapist know if you feel any discomfort.
To ensure maximum relaxation and peace of all our clients, we ask that all mobile phones are switched onto silent before entering the massage studio.
We have EFTPOS available and also except cash payment. There is no cash is kept on the premises at the end of each day.
MASSAGE OIL BLENDS
We offer a range of professional massage oils that provide a light non-sticky texture. Our oils are easy to wipe off, leaving skin feeling hydrated and nourished. You will love it. Our massage oils are created using the finest ingredients and suit all skin types (including sensitive). We also have an unscented massage oil blend available in our studio. The main oil blend we use in our massage studio is our detoxifying oil blend. This is our pick for improving skin tone and circulation. It is also a great choice for athletes recovery. This massage oil blend is gently scented with a functional aromatherapeutic blend of pure essential oils including: Grapefruit, Rosemary, Juniperberry, Geranium, Sweet Fennel, Carrot Seed.
HOW OFTEN SHOULD I RECEIVE A MASSAGE?
For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who visit Arrows and incorporate massage therapy at least twice a month for optimal therapeutic relief.